We act as an extension of your team to ensure continual customer support and satisfaction.
Having a dedicated team to be the first line of defense to answer incoming calls and web activity alleviates stress from small in-house customer service teams.
Clients that provide a product or service may need help to support customer service teams. We are experienced in high answer rates, and resolving the majority of the issues, with only a small percentage being escalated to an in-house team. This provides a positive user experience.
Customer Support in Telemedicine
The outbreak of the COVID-19 pandemic created an immediate need for essential virtual healthcare options and subsequent customer support for end users. A leading telemedicine solution provider knew they needed help from an Outsourced Partner to provide support to their small internal customer service team when user rates quickly escalated. As the first line of defense, MPI was able to help raise answer and resolution rates, as well as help individuals get the health-related assistance they needed when the world was in crisis.
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MPI answered a week’s worth of phone calls in just 2 days, while managing chats at the same time! We appreciate the relationships you continue to nurture with our users and the dedication you put forth every day.
Thank you very much. On behalf of our entire team we want to Thank you for all the hard work your team put into our campaign over the past 6 months. We are grateful for the help and feel it was worth the effort from our end, as it helped us better organize and reach out to our target market.
-The Pentas Group
The (MPI) team handled the challenges well and pivoted quickly when asked to focus on a new market. It came down to the communication and the team supporting the program. Our TSR handled the challenges well, adapted quickly, and made the conversations with prospects sound natural and not scripted, making him very successful in setting appointments.
(MPI) did as promised by generating good appointments and making good contacts.
Had I known about MPI in 2008, I would have reallocated funds we spent elsewhere to lead generation. You took a nonbeliever like me and changed my mind. That typically doesn’t happen.
While working with MPI’s team on our appointment setting project, they helped us refine our sales process and the results were so positive that we needed to add another sales rep to keep up with our growth.
We launched a new service that targeted small to mid-size banks and financial service companies. MPI helped our sales team get in front of as many people as possible, both quickly and professionally. They acted as a core component of our launch activities which helped us gain traction early in the campaign.
MPI’s prospecting team works seamlessly as an extension of our sales organization, setting qualified appointments for our reps so they can focus more time on selling.
MPI’s team has been a pleasure to work with, eager to collaborate and deliver for us at every step. Our MPI inside sales rep was exceptional in her ability to quickly to learn about our product and generate interest and much needed awareness about Martti.
Due to the appointment setting efforts by MPI, the number of demos we are scheduling has reached a number we haven’t seen since prior to 2008. These results have definitely exceeded our expectations.
-Applied Micro Technology