Inbound Calling

We act as an extension of your team to ensure continual customer support and satisfaction.

Inbound Calling

Having a dedicated team to be the first line of defense to answer incoming calls and web activity alleviates stress from small in-house customer service teams.

Clients that provide a product or service may need help to support customer service teams. We are experienced in high answer rates, and resolving the majority of the issues, with only a small percentage being escalated to an in-house team. This provides a positive user experience.

Services Include

Calls

Chat

Email

Voicemail

Case Study

Customer Support in Telemedicine

The outbreak of the COVID-19 pandemic created an immediate need for essential virtual healthcare options and subsequent customer support for end users. A leading telemedicine solution provider knew they needed help from an Outsourced Partner to provide support to their small internal customer service team when user rates quickly escalated. As the first line of defense, MPI was able to help raise answer and resolution rates, as well as help individuals get the health-related assistance they needed when the world was in crisis.

Average Answer Rate

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Support Handling Rate

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Resolution Rate

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